Shipping Information

Order Processing Time

At KS Nails Sales, we process all orders within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer, but we’ll keep you informed of any delays.

Shipping Methods & Delivery Times

We offer two convenient shipping options to bring professional nail care directly to your doorstep:

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx
Free Shipping FREE on orders over $50 15-25 business days after shipment EMS

Please note: We ship worldwide, with the exception of some Asian countries and remote areas. Delivery times are estimates and may vary depending on your location and customs processing.

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information so you can monitor your package’s journey to you.

Returns & Exchanges

Just as we dedicate ourselves to providing high-quality products like our Dip Powder Collections and MagneticFX, we want your shopping experience to be completely satisfying. If you’re not entirely happy with your purchase, we’re here to help with our straightforward returns and exchanges process.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of your receipt date. To be eligible for a return or exchange, your item must be:

  • In its original, unused condition
  • In the original packaging with all seals intact
  • Accompanied by the original receipt or proof of purchase
  • Returned with all included components and accessories

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged:

  • Opened cosmetic products including Gel Polish, Color Changing Nail Polish, and any opened nail care items
  • Used tools and applicators such as Acrylic Nail Brushes that have been opened or used
  • Personal care items where the seal has been broken
  • Custom or personalized orders
  • Items marked as final sale

How to Initiate a Return or Exchange

1 Contact Our Support Team

Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.

2 Wait for Authorization

Our team will review your request and email you a Return Authorization Number and shipping instructions within 2 business days. Please do not ship items back without this authorization.

3 Package and Ship Your Return

Securely package the item(s) in the original packaging if possible. Include the Return Authorization Number clearly on the outside of the package. Ship to:

KS Nails Sales – Returns
2035 Ninth Street
Berkeley, US 94710

4 Processing Your Return

Once we receive and inspect your return (typically within 5-7 business days after arrival), we’ll notify you of the approval or rejection of your refund or exchange.

Return Request Template

To expedite your return process, please use the following template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear KS Nails Sales Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return/Exchange:
– [Product Name 1] – [Reason for Return/Exchange]
– [Product Name 2] – [Reason for Return/Exchange]
…

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Specific Product Name/Alternative]
[ ] Store credit

I confirm that the items are in their original condition and packaging.

Thank you for your assistance.

Sincerely,
[Your Full Name]
[Your Email Address]
[Your Phone Number – Optional]

Refunds and Credits

Refund Processing Time

Once your return is approved, refunds will be processed within 5-7 business days. The timing of when the funds reach your account depends on your payment method and financial institution:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Refund Amount

Your refund will include the cost of the returned item(s). Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • For exchanges, we’ll cover the shipping costs for the replacement item
  • If you selected free shipping on an order over $50 but are returning some items that bring your order total below $50, the original shipping fee of $12.95 will be deducted from your refund.

Exchanges

We’re happy to exchange items for a different color, size, or product from our collections such as Acrylic Collections, Gel & Nail Polish Collections, or Dip Powder Colors. Exchanges are subject to product availability. If the item you want is out of stock, we’ll contact you to discuss alternatives or issue a refund/store credit.

Damaged or Incorrect Items

If you receive a damaged item or the wrong product, please contact us immediately at [email protected] with photos of the damaged/incorrect item and your order details. We’ll arrange for a replacement at no additional cost to you, including covering return shipping.

Need Help?

Our customer support team is here to assist you with any questions about shipping, returns, or exchanges. We’re committed to providing the same care and attention we put into our products like the Jelly Collection and Gelly Tips.

Email: [email protected]

Response Time: Within 24-48 hours during business days

Thank you for choosing KS Nails Sales – where we’re dedicated to bringing professional nail care to your doorstep!