Welcome to KS Nails Sales! We’re here to help you with any questions about our products, shipping, payments, and more. Below, you’ll find answers to common queries to ensure a seamless experience with our salon-quality nail supplies.
Product Questions
What types of products do you offer?
We provide a wide range of professional-grade nail supplies, including acrylics (like Acrylic Collections and Acrylic Nail Brushes), dip powders (such as Dip Powder Colors and Dip Glow), gel polishes (like Gel Polish and Gel Nail Tips), and accessories like LED Nail Lamps and Kits + Bundles. Our products are designed for both home artists and professionals.
Are your products suitable for beginners?
Absolutely! Our collections, like the Jelly Collection and Color Changing Nail Polish, are user-friendly and come with educational support. We also offer Kits + Bundles that include everything you need to get started, making it easy for anyone to achieve salon-quality results at home.
Do you have any trending or unique products?
Yes! Check out our MagneticFX for magnetic nail effects, Dip Glow for color-changing fun, and Gelly Tips for easy application. We regularly update our collections to include the latest trends in nail art.
Shipping & Delivery
What are your shipping options?
We offer two convenient methods: Standard Shipping via DHL or FedEx for $12.95, delivering in 10-15 days after processing, and Free Shipping via EMS for orders over $50, delivering in 15-25 days. Orders are processed within 1-2 business days.
Do you ship internationally?
Yes, we ship worldwide! However, to ensure timely delivery, we currently exclude some remote areas and parts of Asia. The checkout process will confirm if your location is eligible.
How can I track my order?
Once your order ships, you’ll receive a tracking link via email to monitor its journey. We value transparency and keep you updated every step of the way.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and easy transactions. Your payment information is protected to ensure a safe shopping experience.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and access exclusive deals—making your next visit even smoother!
Returns & Refunds
What is your return policy?
If you’re not satisfied with a product (e.g., a Dip Glow shade isn’t right), you can initiate a return within 15 days of delivery. We’re committed to your happiness and quality assurance. For details, visit our Returns Policy or contact support.
How do I start a return?
Reach out to our support team at [email protected] with your order details, and we’ll guide you through the process. We aim to make returns hassle-free.
General Support
How can I contact customer service?
Email us at [email protected] for assistance with orders, shipping, or any questions. We’re here to help the KS Nails family!
Do you offer tutorials or tips for using your products?
Yes! We provide educational resources to help you master techniques, from acrylics to gel polishes. Follow our blog and social media for updates—your success is part of our mission.
Thank you for choosing KS Nails Sales! We’re dedicated to bringing professional nail care to your doorstep. If you have more questions, don’t hesitate to reach out. Happy nail art creating!